CUSTOMER SERVICE PORTAL

REQUEST DBI SERVICE

Give our team the field details they need to review, prepare materials, and schedule the right response.

SECURE REQUEST

Website

01

CONTACT & LOCATION

Who should DBI contact and where is service needed?

YOUR NAME

COMPANY

EMAILPHONESERVICE ADDRESSON-SITE CONTACT

02

SERVICE DETAILS

Describe the system, symptoms, and urgency as clearly as possible.

REQUEST TYPEPRIORITYEQUIPMENT / SYSTEMWHAT SERVICE IS NEEDED?OBSERVED SYMPTOMS / CODESPHOTOS OF THE ISSUE (OPTIONAL)+ ADD PHOTOSTap here to choose up to 5 JPG, PNG, or WebP photos · 5 MB each

03

ACCESS & TIMING

Help Kyle and Brandon build a practical service plan.

PREFERRED SERVICE DATEPREFERRED WINDOWSITE ACCESS / SAFETY NOTES

I am authorized to request service at this location and understand this submission is a request for DBI review, not confirmation of an appointment or final price.

Website

01

CONTACT & PROJECT LOCATION

Tell us who to contact and where the project is located.

YOUR NAMECOMPANYEMAILPHONEPROJECT NAMEPROJECT ADDRESSCITYSTATEZIP CODEON-SITE CONTACTYOUR ROLEBEST CONTACT

02

PROJECT OVERVIEW

Planning an installation, renovation, equipment upgrade, or complete facility project? Give DBI the information currently available.

PROJECT STAGE

PROJECT DESCRIPTION

03

FACILITY & SCOPE DETAILS

If exact quantities are unknown, enter your best estimate or write unknown.

FACILITY TYPETOTAL SQUARE FOOTAGEROOMS / AREASTYPICAL ROOM DIMENSIONSTABLES / BENCHESLIGHTSIRRIGATION ZONESWATER SOURCEEQUIPMENT

DETAILED SCOPE OF WORKWHAT SHOULD DBI EXCLUDE?

04

SCHEDULE & SITE CONDITIONS

DESIRED STARTREQUIRED COMPLETIONFACILITY OPERATING?LOCAL OR OUT OF TOWN?NORMAL HOURSSITE ACCESS / SAFETY

SCHEDULE OR SITE NOTES

05

BUDGET & PROPOSAL

ESTIMATED PROJECT BUDGETWHAT DO YOU NEED FIRST?BID / PROPOSAL DUE DATEDECISION-MAKERS / CONTACTS

06

DRAWINGS & ATTACHMENTS

Upload floor plans, drawings, equipment schedules, photos, specifications, bid documents, or existing scopes of work.

UPLOAD PROJECT FILESDROP FILES HERE OR TAP TO CHOOSEUp to 12 files · 15 MB each · 50 MB total

I am authorized to submit this project information and understand that this request is for DBI review. Submission does not constitute an accepted contract, confirmed schedule, or final price.